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Keeping it simple

So I have a story about keeping it simple when I did and when I did not. Here is when I did.


A woman has just had her home interior painted, but when the painters put the fridge back in it was dead no lights no cool, no display and no noise. She then tells me the painters said they weren’t coming back but if it was their fault they would pay for repair. Needless to say I was paid a full service call for pulling out the unit and plugging it back in. She was so upset because she waited two days for me and she didn’t have to but when I told her to pull out the fridge and have some one help you so you can plug it back in she said she would rather not move it and wait for me to make sure I documented what was wrong with the fridge. I told her it was the breaker or the plug. yet she insisted I come out and paid me to plug it in. Next one is when I didn’t and this was when I was taking a test and overthought it so I was fixing a washer but an add on was fridge that daughter and her friends were messing with last night and the inside of the fridge has no lights and the compressor, and fans not running and has a code with O at the top and right below an FF. didn’t know what this error was and just a big later I had a V8 moment after it occurred to me after doing board checks that O-F-F spells off and the unit was put in an off showroom mode. So yes, I have had the moments where I forgot to keep it simple and this is a mistake that I have seen many techs even more customers and even engineers overthink.